Protect yourself from ‘vishing’

Published: 23/03/2015

Find out how scammers are posing as bank staff, police officers and other officials to target your bank account.

Fraudsters are increasingly targeting consumers over the telephone, posing as bank staff, police officers and other officials or companies in a position of trust.

Often the fraudster will claim there has been fraud on your account and that you need to take action.

To help you be ScamSmart, here are five things your bank or the police will never ask you to do.

They will never:

  • Ask you to transfer money to a new account for fraud reasons, even if they say it is in your name
  • Phone you to ask for your 4-digit card PIN or your online banking password, even by tapping them into the telephone keypad
  • Ask you to withdraw money to hand over to them for safe-keeping
  • Send someone to your home or collect your cash, PIN, payment card or cheque book if you are a victim of fraud
  • Ask you to purchase goods using your card and then hand them over for safe-keeping
  • If you are given any of these instructions, it is a fraudulent approach and you should reject the call.

    We know that scammers will sometimes stay on the phone, even though you’ve hung up. They’ll wait for you to make another phone call but they’ll still be on the line. Make sure you wait 5 minutes to clear the line before making a call.

    Alternatively you can use another line to call your back and report the fraud.